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Refund Policy

Right of rufund

1 Return Policy

1.1 You have the right to return an item within 14 days of receipt without giving any reasons. To exercise the right of withdrawal, the item must be in its original condition, unused, undamaged, and returned in the original packaging.

1.2 If you wish to return an item, please contact us at [info@lieblashes.com]. Please include the order number, product details, and the reason for the return in your return request.

1.3 You are responsible for the shipping costs and any other costs associated with the return, unless the return is due to an error on our part or a quality issue with the item.

1.4 Once we have received and inspected the returned item and it meets the return conditions, we will refund you the amount within a reasonable period. The refund will be made using the original payment method you used for your purchase.

2 Exchange Policy

2.1 If you receive an item that is defective or damaged, we offer you a free exchange.

2.2 Please report any defects or damages within 48 hours of receiving the item. You can contact us at [customer service contact information] and provide us with the order number, details of the item, and a clear photo of the problem.

2.3 If we confirm that there is a defect or damage and agree to an exchange, we will arrange for the return of the item and send you a new replacement item.

2.4 If the desired replacement item is no longer available, we will negotiate with you for an alternative solution, such as a refund or a selection of alternative items.

3 Exceptions to the Return and Exchange Policy

The right of return and exchange does not apply in the following cases:

3.1 The item has been used, damaged, or is no longer in its original condition.

3.2 The packaging of the goods has been opened or damaged, especially for hygiene or personal care products.

3.3 The item has been returned after the specified return period has expired.

3.4 The goods have been made to your individual specifications.

4 Other precautions

4.1 The returned goods must include a return form or note containing the order number, your name, and contact details.

4.2 We recommend that you choose a traceable postal method for returning an item and keep the postal receipt as proof.